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Frequently Asked Questions (FAQ)
What are the recommended hardware and software requirements for viewing this web site?
This web site requires a cookie-enabled browser. These cookies are used for session management and preference storage only. Netscape Communicator 4.7 or Microsoft Internet Explorer 5.0 or higher are recommended, but be aware bugs may exist in newly released (and unpatched) versions that may cause problems with this site.
To whom should I send questions?
You can direct questions, comments or suggestions to the Alameda County Clerk-Recorder's Office or visit our web site at http://www.acgov.org/auditor/clerk/.
Phone: (510) 272-6362
Business Hours: 8:30 a.m. - 4:30 p.m., Monday - Friday (excluding County Holidays)
Address: 1106 Madison Street, Oakland, CA 94607
What OPR records are available?
Data available via 'OPR': How do I search?
How do I search?
The best way to search is to follow the directions on the "Help" tab at the top of screen that you are working in. For example, if you are going to do an OPR search, for more information on that process, use the "Help" link on any index screen. Each "Help" section gives detailed descriptions of search, results and detail fields of the section you are in.
Are there fees?
There are no fees to search the records. However, fees apply for filing, ordering, etc. public records listed. View the current Schedule of Fees** for a listing of fees.
**Adobe Acrobat reader required.
Is the Preliminary Change of Ownership Report (PCOR) available online?
Yes. Use the following link to download it: Preliminary Change of Ownership Report**
**Adobe Acrobat reader required.
When I attempt to submit a records search, or when I attempt to change and save preferences I am automatically sent back to the first page of the web site; Why is this?
Use of this Web Site Requires a Cookie-Enabled Browser.
Cookies are very short text files that are in some cases saved on the
user's computer. These cookies help to speed up searches,
and allow the user to control the
appearance (size and color) of text. Use of
cookies does not allow this system to gather
or track any information about the user or
what records the user has viewed.
What is the least amount of criteria necessary to initiate a valid search?
For an OPR (Official Public Records) search, you may search under either or , or you may do a search on any of the fields. Keep in mind that names must be spelled as indexed; however the more criteria entered, the more limited the search, and all of the information entered must be correct. On the other hand, searching on last names, such as Smith, Jones, Johnson, or any name or criteria that could conceivably yield a high number of documents will take a longer time.
For FBN search, you must have complete business name or owner's last name and first name.
How can I limit my search to a particular document type?
Click on the down arrow to the right of the Document Type list box and select the type of document that you want from the drop-down list. You can also type the first letter of the document type, then use the arrow keys to navigate to the one that you want. For example, in the OPR screen, if you type the letter "D", you will go to "Declaration", and from there you can use the arrow keys to scroll down through the "Ds" to "Deed".
How can I navigate through the search fields without using the mouse?
You can move from field to field on the search screen by using the TAB key, entering your search criteria when the pertinent field box is highlighted or the cursor appears in it. When all criteria has been entered, tab to the 'Search'button, press the ENTER key or space bar to initiate your search.
When I do a search, it takes an extremely long time to respond. How do I increase the speed?
Response times are dependent upon connection speed (e.g. the speed of your modem or network) and demand on the web server. If the server is experiencing a high level of traffic (with individuals downloading multiple images), the software will appear to slow down. You can increase the speed by upgrading modem speed (56K is optimal) or talk to the network administrator that provides your connection.
How do I get back to my search results page without pressing "back"?
You can go back to your search results by clicking on the "Search Results" link near the top of the screen. Your search results will be saved from the previous search.
How do I start a new search?
Click on the "New Search" link and put in new search criteria.
Why do search results from a previous search appear when I enter new search criteria?
This is due to the settings on some types of browsers. This problem usually does not occur with Microsoft Internet Explorer 4.x and later versions, but it sometimes occurs with Netscape Communicator 4.x and later versions. In Netscape, you can click on "Edit" in your title bar menu and go to "Preferences". Under "Advanced" and "Cache" set your browser to compare to a document on the network at various times. You will need to set this to "Every Time" if you are encountering this particular problem. If the problem persists, you can bring up the results of your most recent search by clicking "Reload" in your browser.
Why are there only 100 records returned for my search when I know there are more?
In the interest of fast response time, the software will first retrieve only 100 documents. A link is provided to calculate how many total records match your search. If the criteria is not specific enough, this request may take a long time to complete.
Who is Manatron?
Manatron is a leading provider of enterprise-level, integrated property software systems and services for state and local government. With a rich history in property recording, tax assessment, billing and collection, Manatron has been at the forefront of innovative product and service development since 1969.
Internet Public Access Module Version 3.1
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